Shipping & Returns Policy

Last Updated: September 28, 2026

At Christoph Joseph Leather, every item is individually handmade with care and attention to detail. I stand behind the quality of my workmanship and want you to be happy with your purchase.

Because handmade leather goods can experience different levels of normal wear depending on how they are used, returns and replacements are handled on a case-by-case basis.

Shipping

I ship orders using USPS Ground Advantage or USPS Priority Mail, depending on the item and shipping requirements.

Express shipping is available upon request when available.

The customer is responsible for shipping costs associated with purchased items. Any additional cost for requested expedited or express shipping is also the responsibility of the customer.

Once an order has been shipped, delivery is handled by the shipping carrier. Tracking information will be provided when available.

Items Damaged or Lost During Shipping

If your order is lost or damaged during the shipping process, please contact Christoph Joseph Leather as soon as possible.

For an item that is confirmed lost or arrives damaged, I will work with you to provide either:

• A replacement, when a replacement can reasonably be made; or
• A full refund when a replacement is not appropriate or available.

For damaged shipments, please retain the packaging and the damaged item and provide photographs when requested. This may be necessary for a shipping claim.

Incorrect, Damaged, or Defective Items

I want you to receive exactly what you ordered.

If you receive an item that is incorrect, damaged, or has a genuine manufacturing or workmanship defect, please contact me within 30 days of purchase.

After reviewing the issue, I may provide a replacement or, under appropriate circumstances, a refund.

For an item that is determined to be incorrect or defective, the item may need to be returned to Christoph Joseph Leather for inspection before a replacement or refund is issued.

This allows me to determine whether the issue resulted from a manufacturing or workmanship problem, shipping damage, or normal wear and use.

Normal Wear and Use

Leather is a natural material and handmade leather goods are designed to be used.

Over time, leather can develop scratches, scuffs, creases, color changes, edge wear, and other signs of normal use. The amount of wear will vary depending on how frequently and heavily an item is used.

Normal wear and tear is not considered a manufacturing defect.

However, if you believe something is wrong with the workmanship or construction of an item, please contact me. I stand behind my work and will review the situation individually.

Custom and Personalized Items

Custom and personalized leather goods are made specifically for the customer.

If a custom or personalized item is made incorrectly, arrives damaged, or has a genuine workmanship defect, please contact me within 30 days of purchase so I can review the issue and determine the appropriate replacement or other resolution.

Because these items are individually made and personalized, please contact me before sending anything back.

Returns and Refunds

Christoph Joseph Leather does not automatically issue refunds simply because an item has been used or because the customer changes their mind after receiving a handmade product.

Refunds and replacements are primarily intended for situations involving:

• An incorrect item
• Damage occurring during shipping
• A genuine manufacturing or workmanship defect
• An order that is lost during shipping

Where appropriate, I may request that the item be returned before a refund or replacement is provided.

Because every handmade leather item is different and will experience different levels of wear depending on its use, each situation may require individual review.

Repairs and Restoration

I stand behind the leather goods I make, even after they have been used for years.